Writing

Notes from the work — product, tooling, health tech, and building things from scratch.

  • What a BCycle MCP would do for Operators?

    On Monday April 20th, I went to Heartland Bike Share’s Free Rides announcement in my capacity as a board member of ROAM Share, the non-profit that operates HBS. I saw tons of friends from my time in bike sharing including more than a few that I hadn’t seen in more than five years. It was…

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  • Why I build the tools I need

    There’s a thing that happens in product. Sales or AM comes to you and says: everybody is asking for this feature. You ask who. They give you a look. You build the feature anyway because the signal feels real even if the documentation doesn’t exist. Then you ship it and want to run demos. You…

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  • What 50 customer interviews taught me about how healthcare actually works

    Before I did these interviews, I thought the story was about fax. Everyone in tech has the fax take: it’s archaic, it’s slow, healthcare needs to modernize. I went into these conversations expecting people to tell me they hated fax. They didn’t. Or at least, that wasn’t the thing. The thing was what happens after…

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  • We built a bike share in Lincoln in 4 months

    By the time the BikeLNK contract was signed, I’d been watching bike share launches for years. I’d seen dozens from a distance and been present at three up close — standing on sidelines, making mental notes. How they staffed up. Where they got slow. What they would’ve done differently if they’d known what they were…

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